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Entry to Customer & Public Services

If you’re a people person who enjoys helping others, Entry into Customer Services is the perfect fit. You’ll develop strong communication and problem-solving skills while exploring what great customer service looks like across different industries. Through practical and classroom-based tasks, you’ll learn how to make a positive impression, handle real-life situations, and prepare for future employment in retail, hospitality, or office environments.

What Will I Learn?

You’ll study towards a BTEC Extended Certificate in Vocational Studies, exploring communication, teamwork, and problem-solving in customer-focused settings. You’ll also complete Essential Skills in Communication and Application of Number, giving you the confidence and foundation to succeed in any workplace.


Entry Requirements

No qualifications required. Delivered through the School of Foundation Learning, this course is primarily aimed at young people aged 16-24 who do not meet the entry criteria for Level 1 and above study. Applicants may not have achieved the entry criteria for higher level study, some may have little to no formal qualifications, some may have had a disrupted educational journey, disengaged from formal education, been educated at home or in a setting other that at school.


This course is aimed at school leavers who may not have achieved the required grades for Level 1 courses, have had disrupted educational journeys, been homeschooled or educated in a setting other than at school.

Assessment

Your work will be assessed by a range of methods, including a collection of completed units, portfolios and practical observations.

Career Progression

On successful completion of this course, you may progress to other higher-level courses or to employment.

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Course Details
Level:Entry
Mode:Full Time
Start Date:01/09/2026
Location:Nantgarw
Course Code:ISFE09NA
Fees
FT Registration Fee: £15

Please note: Fees are payable for each year of study.

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Aberdare

Wellington Street
Aberdare
Rhondda Cynon Taff
CF44 8EN

01685 887500

Nantgarw

Heol y Coleg
Parc Nantgarw
Cardiff
CF15 7QY

01443 662800

Rhondda

Llwynypia
Tonypandy
Rhondda Cynon Taff
CF40 2TQ

01443 663202

Ystrad Mynach

Twyn Road
Ystrad Mynach
Hengoed
CF82 7XR

01443 816888
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