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Entry to Customer & Public Services

If you’re a caring and compassionate person who enjoys supporting others, our Entry into Care course is the perfect starting point. You’ll explore what it means to work in health, social care, and childcare settings, developing the skills and confidence needed to make a positive difference in people’s lives. Through a mix of practical and classroom-based activities, you’ll learn how to communicate effectively, support wellbeing, and respond to real-life situations in a safe and professional way. This course will help prepare you for future pathways in care, early years, or related sectors.

What Will I Learn?

You’ll study towards a BTEC Extended Certificate in Vocational Studies, with units focused on health, social care, and childcare contexts. You’ll develop your understanding of communication, teamwork, and supporting individuals with different needs, including promoting wellbeing and safeguarding. You’ll also complete Essential Skills in Communication and Application of Number, helping you build the confidence and practical skills needed for further study.


Entry Requirements

No qualifications required. Delivered through the School of Foundation Learning, this course is primarily aimed at young people aged 16-24 who do not meet the entry criteria for Level 1 and above study. Applicants may not have achieved the entry criteria for higher level study, some may have little to no formal qualifications, some may have had a disrupted educational journey, disengaged from formal education, been educated at home or in a setting other that at school.

Assessment

Your work will be assessed by a range of methods, including a collection of completed units, portfolios and practical observations.

Career Progression

On successful completion of this course, you may progress to other higher-level courses or to employment.

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Course Details
Level:Entry
Mode:Full Time
Start Date:01/09/2026
Location:Nantgarw
Course Code:ISFE09NA
Fees
FT Registration Fee: £15

Please note: Fees are payable for each year of study.

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Aberdare

Wellington Street
Aberdare
Rhondda Cynon Taff
CF44 8EN

01685 887500

Nantgarw

Heol y Coleg
Parc Nantgarw
Cardiff
CF15 7QY

01443 662800

Rhondda

Llwynypia
Tonypandy
Rhondda Cynon Taff
CF40 2TQ

01443 663202

Ystrad Mynach

Twyn Road
Ystrad Mynach
Hengoed
CF82 7XR

01443 816888
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