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Frequently asked Questions

Frequently asked questions for Learners  

College resources - Visit our Links and Resources page for all the information you need to assist with accessing college services, platforms and resources

Grants and Finance - All Education Maintenance Allowance (EMA) , Welsh Government Learning Grants and FCF applications are online this year. Please log into your College Prospect account to apply for these.

New applications/enrolments - We are still welcoming applications for September 2020. To apply for a course, simply visit our courses page, click on a course you are interested in and follow the ‘Apply Now’ button.  

Forgot your password or password expired – if you have forgotten, password has expired or you or wish to reset your password, simply follow the links to SAM http://sam.cymoedd.ac.uk . You will need your password to be active in order to access college resources such as Office 365, Teams, Moodle. 

 

1. Can learners attend college with a cold?

If a learner does not have symptoms of COVID-19 but has other cold-like symptoms, such as a runny nose, they do not need to be tested and they and you do not need to self-isolate. The learner can attend college if fit to do so.

2. Are learners able to go to college if a parent or another sibling, or anyone else in their house has symptoms of COVID-19?

If a child/parent/household member develops symptoms of COVID-19, the entire household should immediately self-isolate, and book a test for the individual with the symptoms. It is not necessary to test the entire household if they are not symptomatic.

The COVID-19 symptoms are:

• a new continuous cough

• a high temperature

• loss of or change to sense of smell or taste

3. Are learners able to go to college if they have been in contact with someone who they don’t live with but who has symptoms of COVID-19?

If a learner has been in “contact” with someone experiencing symptoms, they should carry on as normal until that individual receives their test result. If this is positive, the TTP Team will contact people identified as contacts.

Contact means:

• face-to-face contact with someone less than 1 metre away (including when you have worn a face covering or face mask)

• spending more than 15 minutes within 2 metres of someone

• travelling in a car with someone (even on a short journey)  

4. What happens if the college has a positive case for COVID- 19?

When a confirmed case of COVID-19 is identified as attending college (staff or learner) contact will be made with the case (or parent) to assess whether they attended the college during their infectious period and whether further tracing of contacts in the college is needed. If any staff member or learner within the college is a contact of the case, they will be required to self-isolate for 14 days and contacted by your local Test, Trace, Protect (TTP) team or Education Department. If a staff member or learner from the college is not a contact of the case, they will not be required to self-isolate.

5. Booking a COVID-19 test:

Only people with symptoms (a new continuous cough, a high temperature, or loss of or change in the sense of taste or smell) should be tested. A COVID-19 test can be arranged via the Portal, or by ringing 119. Testing is available in person or with a home testing kit delivered to and collected from your home. The test is a throat swab or combined throat and nose swab. Some people are having difficulties obtaining tests. Your TTP team may be able to help if you are having problems.

6. Self-isolation:

Anyone with COVID-19 symptoms, and anyone who lives with them, must self-isolate, even if symptoms are mild.

You must not go to college, work, or places like a GP surgery, pharmacy or hospital.

Anyone with symptoms must self-isolate for 10 days from when their symptoms started. They can return to school or work after 10 days if they are well enough to do so.

Anyone in the household who does not have symptoms must self-isolate for 14 days from when the first person in the home started having symptoms.

A test is only needed for people who are symptomatic. People who are not symptomatic should not have a test.

Receiving a negative test result when you are a contact of a case does not shorten the isolation period, you will still be required to isolate for 14 days if you are a confirmed contact of a positive case.

If a parent thinks their child has symptoms BUT chooses not to put them through a test all household members must remain in self-isolation for 14 days from the onset of symptoms.

If you receive a positive test result, you will be contacted by the TTP Team. If the person who has symptoms has a negative test, self-isolation can end for everyone, learners may return to college and parents can return to work if they are well enough and as long as nobody else in the household has developed symptoms.

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