Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Training provider:
Aspire 2Be

Duration:
1 day

Awarding body:
Microsoft

Delivery:
Instructor-led virtual

Click here to apply for Tata Steel funding

Overview

The Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification is designed to validate foundational knowledge of customer engagement applications within the Microsoft Dynamics 365 ecosystem. It is ideal for individuals seeking to understand how CRM capabilities support business processes across sales, marketing, customer service, and more.

What will I learn?

Builds foundational understanding of CRM systems and business applications
Prepares learners for advanced Dynamics 365 certifications
Demonstrates how Microsoft tools support customer engagement and business growth
Ideal for business users, functional consultants, and aspiring CRM professionals

Key information

Funding eligibility criteria

Aged 19+
Living in Wales

Plus, one of the following:

Employed (inc. agency & zero hour contracts),
Self-employed,
Full-time carer,
Prisoner on day release

Entry requirements

Business professionals exploring CRM solutions.

Assessment

1 hour certification exam

Career progression

Learners may wish to complete additional Microsoft certified qualifications.

Course dates will be discussed directly with the training provider upon successful completion of funding application. Any course dates arranged with the training provider prior to funding being secured may not be honoured – Course dates will only be confirmed once funding has been approved.