Cisco Certified Support Technician – Cybersecurity

Training provider:
Iungo Solutions

Duration:
TBC

Awarding body:
Cisco

Delivery:
Instructor-led virtual or face to face

Click here to apply for Tata Steel funding

Overview

Unleash your potential in the critical field of cybersecurity with the Cisco Certified Support Technician (CCST) – Cybersecurity.

Dive deep into a dynamic, labs-driven environment where theoretical knowledge meets practical application. Under the guidance of seasoned industry practitioners, you’ll master essential security principles, moving beyond basic concepts to truly understand how to protect vital digital assets.

We will cover:

Core Security Principles: Grasp the fundamental building blocks of cybersecurity, including common threats, vulnerabilities, and the adversaries that exploit them
Network and Endpoint Security: Learn to fortify critical infrastructure, from securing network devices and protocols (like TCP/IP) to protecting individual workstations, servers, and mobile devices. You’ll explore host-based firewalls, malware prevention, and system hardening techniques
Vulnerability Assessment & Risk Management: Develop the skills to identify weaknesses in systems and applications, assess potential risks, and implement strategies to mitigate them. This includes understanding common vulnerabilities (CVEs) and using industry-standard tools.
Incident Handling & Digital Forensics: Understand the full lifecycle of a security incident, from initial detection and analysis to containment, eradication, and recovery. You’ll also touch upon the basics of digital forensics, learning how to preserve evidence and attribute attacks.

Whether your ambition is to join a Security Operations Center (SOC) team as a CyberOps specialist, actively monitoring and responding to threats, or to become a White Hat hacker, using your skills ethically to identify and fix vulnerabilities before malicious actors can exploit them, the CCST equips you with a robust industry-recognised foundation. This certification doesn’t just prepare you for a job; it accelerates your journey into a high-demand, impactful career in cybersecurity.

What will I learn?

Defining Cyber Security
- Key developments in Cyber Security
- Information Technology (IT) vs Operational Technology (OT)
- Cyber Disruption and Outages
- Impacts of various security failures
Networks and Cyber Attacks
- Network security
- Types of cyber attacks including Malware, Phishing and Ransomware
- Pre-, during, and post-incident response
- Selecting cyber security tools
Managing Cyber Risk
- Vulnerabilities vs risk
- Risk management
- Developing backup plans
- Implementing disaster recovery plans
Organisational Management
- Information governance and data breaches
- Access management including password policies and MFA
- Device management including updates and end of life (EOL)

Key information

Funding eligibility criteria

Aged 19+
Living in Wales

Plus, one of the following:

Employed (inc. agency & zero hour contracts),
Self-employed,
Full-time carer,
Prisoner on day release

Entry requirements

There are no formal entry requirements for this programme.

If applicants intend to complete any part of this programme online they should ensure that they have a device that is capable of downloading and running the latest desktop version of Microsoft Power BI. The device should

Minimum Processor: Intel i3 or AMD Ryzen 3
Minimum RAM: 8GB
Maximum Age: 5 years

Laptops can be provided to participants who attend the programme in-person.

Assessment

Exam lasting 50 minutes.

Career progression

After completion of this programme, you could progress onto the Cisco Certified CyberOps Associate (CBROPS)

Course dates will be discussed directly with the training provider upon successful completion of funding application. Any course dates arranged with the training provider prior to funding being secured may not be honoured – Course dates will only be confirmed once funding has been approved.

Public Facilities

Restaurants

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